How do I contact ppg11 if I think I have a gambling problem?

You can reach us any time through ppg11's 24/7 Myanmar-language Live Chat. You can also email us at support@ppg11.run. Our support team can help you block your account, set limits, and provide guidance on problem gambling.

ppg11 · Responsible Gambling

Keep gambling as entertainment

ppg11 always puts the safety and responsible play of every player first, with personal control at the centre. Remember — gambling is entertainment only, not a source of income.

Our Commitment

ppg11 cares about players

We believe that the experience ppg11 provides for Myanmar players who enjoy gambling should be fun and comfortable.

Gambling is a natural form of entertainment, but for some players it can become a habit that is hard to control. ppg11 believes that when that happens, there should be a path to getting help. This page outlines the personal limit tools, alerts, and support options we provide.

21+

Players aged 21 and above only

The ppg11 platform is open to players aged 21 and above only. ppg11 strictly prohibits underage gambling. Parents and guardians — please look after your child's digital safety.

Personal Control Tools

Control your own play

Every player on ppg11 can set their own personal limits. These tools can be found in your account settings.

Deposit Limits

You can set a maximum deposit amount in advance — daily, weekly, or monthly. Once that amount is reached, further deposits are blocked. Setting this limit before you start playing is the best thing you can do.

Session Time Limits

Track how much time you spend playing and set your own maximum hours per day. Once your time limit is reached, your session is closed automatically.

Time-Out (Temporary Break)

When you need a break, you can temporarily close your account for anywhere between 24 hours and 30 days. Deposits are not possible while a Time-Out is active. Use this when you want to step away from gambling for a while.

Self-Exclusion (Long-Term Self-Removal)

If gambling is causing problems, you can request Self-Exclusion for 6 months, 1 year, or permanently. This takes effect immediately and cannot be undone until the period ends.

Get Support

For any gambling-related problem, you can contact ppg11's 24/7 Myanmar-language Live Chat directly. The service is there to help anyone who wants to stop gambling.

Loss Limit

You can set a maximum amount you are allowed to lose within a week or a month in advance. Once that limit is reached, you will be stopped from playing immediately.

Warning Signs

Check if gambling is becoming a problem

If you notice one or more of the following signs, it may be time to seek help.

Deciding not to gamble but finding yourself unable to stop
Feeling like you have to keep playing to win back money you have lost
Hiding your gambling from family or friends
Using money from work, loans, or third parties to fund your gambling
Cutting back on essential expenses like food and rent in order to gamble
Experiencing stress, withdrawal, or relationship problems because of gambling

Ways to Get Help

Beyond using ppg11's Self-Exclusion tools, you can contact our 24/7 Live Chat directly to request an immediate account closure. At ppg11, your safety matters more than playing. You can also reach us at [email protected].

If a Family Member is Affected

If you believe a loved one has a gambling problem, you can contact ppg11 and request that their account be blocked. Also consider setting up Parental Lock on your phone to prevent children from accessing gambling sites.

Healthy Gambling Habits

Ways to keep it enjoyable

Keep these principles in mind so that gambling stays a form of entertainment.

Set a Budget

Decide in advance how much money you will use for gambling and stop when you reach that amount. Only gamble with money you can afford to lose.

Set a Time Limit

Fix a clear time for gambling and set an alarm. Spend time on hobbies, friends, and family that have nothing to do with gambling.

Don't Chase Losses

Avoid continuing to play after a loss in order to win your money back — "Chasing Losses" is one of the main warning signs of problem gambling.

Don't Gamble When You're Not in a Good Headspace

Avoid gambling when you are feeling sad, angry, or under the influence of substances. Losses can add up without you noticing.

How to Use the Settings

Steps to set limits

Log in to your ppg11 Account

Access the ppg11 platform using your registered account.

Go to Profile / Account Settings

From your personal settings, select "Responsible Gaming".

Choose the limit tool you need

You can choose a deposit limit, playtime limit, Time-Out, or Self-Exclusion.

Confirm that it takes effect immediately

Once set, it takes effect right away. If you have any trouble setting a tool, contact us via Live Chat.

Questions

Frequently Asked Questions about Responsible Gaming at ppg11

The questions below are ones players often ask about responsible gaming.

Self-Exclusion is a protection you choose yourself, so it cannot be reversed until the set period is over. If you have set a 6-month Self-Exclusion, your account cannot be reopened until that period is complete. This is an effective tool designed for your safety.

Increasing a limit cannot be done immediately — there is a 7-day advance notice period so you can reconsider the decision. However, lowering a limit (for example, reducing the amount) can be done right away. This protection helps guard against impulsive decisions.

You can reach us any time through ppg11's 24/7 Myanmar-language Live Chat. You can also email us at [email protected]. Our support team can help you block your account, set limits, and provide guidance on problem gambling.

ppg11 verifies age during the account registration process using your national ID. If you are found to be under 21, your account will be closed immediately and any funds will be returned. ppg11 strictly prohibits underage gambling.

Time-Out is for temporarily pausing play for anywhere between 24 hours and 30 days. Once the period ends, you can reopen your account. Self-Exclusion lasts 6 months, 1 year, or permanently, and cannot be reversed until the period ends — making it more suitable for those whose gambling problem is getting worse.

Yes, you can. If you believe a family member or someone close to you has a gambling problem, contact ppg11 via Live Chat and request that their account be blocked. We take the safety of players and the wellbeing of their families equally seriously.

Play at ppg11 with Responsible Gaming

We want gambling to be fun while also keeping you in control. Set your limits and open a ppg11 account to play safely. You can find more questions in the FAQ.

Play at ppg11 View FAQ

Games pages loved by responsible players

Find a wide range of games you can play safely at ppg11.